India, 2nd June 2024: Kapture CX, a leading provider of customer experience management platform, is thrilled to announce the successful go-live of Franke Faber on the Kapture platform. Faber, a renowned name in premium kitchen appliances, joins Kapture CX to further elevate their customer experience strategy.
This strategic partnership brings together Faber’s unwavering commitment to quality with Kapture CX’s dedication to empowering exceptional customer experiences. By leveraging Kapture’s robust platform, Faber will be able to create a seamless customer journey across all touchpoints.
“We are incredibly proud to welcome Faber to the Kapture CX family,” said Sanchit Sood, COO at Kapture CX. “This partnership signifies the perfect union of Faber’s commitment to excellence and our dedication to empowering intelligent customer experiences. Together, we will craft a journey for Faber’s customers that is not only effortless but also exceeds expectations.”
Kapture CX offers a unique advantage with its easy-to-implement and easy-to-use Gen AI powered CX platform. This allows for faster go-lives and quicker value realization for customers.
Specializing in the needs of niche consumer durables, Kapture CX leverages its experience serving vertical CX platforms to ensure customers in this sector experience long-term success through our comprehensive post-implementation measures. Our focus on customer service in consumer durables ensures that customers receive the best support and are satisfied.
About Franke Faber
Franke Faber is a renowned brand known for its premium kitchen appliances. The company offers a wide range of products designed to elevate the cooking experience for discerning homeowners. Faber is committed to providing exceptional quality, innovative design, and superior functionality in all its products.
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
