Bengaluru, May 11, 2023: Kapture, a leading AI powered customer experience platform, proudly announces the appointment of Sanchit Sood as its new Chief Operating Officer (COO). Sanchit’s extensive experience and strategic acumen are set to drive Kapture’s growth and innovation in the global SaaS-based CX market.
With over a decade of experience, Sanchit has a proven track record of transforming ideas into actionable strategies. His role at Kapture will be pivotal in aligning business goals with operational strategies, enhancing profitability, and ensuring long-term sustainability. He is expected to lead high-performing teams, foster a culture of learning and innovation, and strengthen customer relationships worldwide.
Before joining Kapture, Sanchit led India operations for SafeAI, an autonomous technology company, where he oversaw the delivery of customer projects on a global scale. He also served as Customer Success Director at GreyOrange, a provider of SaaS and robotics-based solutions for warehouse automation, managing project implementation, support, and customer success for global Fortune 500 clients.
Expressing his excitement, Sheshgiri Kamath, Co-Founder and CEO of Kapture, stated, “We are thrilled to welcome Sanchit to our team. His strategic mindset and adaptability to dynamic market conditions will be invaluable as we tackle the complexities of operating in a SaaS environment. Sanchit’s leadership will enable our cross-functional teams to excel and drive impactful results.”
On his appointment, Sanchit Sood commented, “I am excited to join Kapture and contribute to its mission of revolutionizing customer interactions. Our goal is to deliver consistent, personalized customer support tailored to each client’s unique needs. I look forward to collaborating with a talented team, fostering innovation, and propelling the company’s rapid growth.”
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
