Bengaluru, 28th Dec 2023 – Kapture CX, a leading customer experience platform, is thrilled to announce an array of incredible milestones achieved in 2023. This year has been monumental for us, reflecting our commitment to transforming the customer support landscape. Here are some of the key highlights:
- 150M+ Hours of Usage & 250M+ Unique Customers Served
We are ecstatic to share that Kapture CX’s platform has been utilized for over 150 million hours in 2023. This translates to more than 17,000 years, underscoring our platform’s pivotal role in revolutionizing customer support. Every hour spent on our platform signifies our dedication to enhancing support interactions, making them more efficient, effective, and engaging.
Additionally, Kapture CX has served over 250 million unique customers. This milestone highlights our ability to connect with a quarter of a billion individuals, delivering experiences that matter. - 1 Billion Tickets Handled in 2023
Kapture CX has handled over 1 billion tickets for our enterprise clients this past year. This achievement is a testament to our platform’s speed, efficiency, and customer-centric approach. We’re not just addressing queries; we’re enriching customer relationships and providing valuable insights into customer sentiments. - Over 350 Million SDK Installs & Counting
Our platform has crossed 350 million SDK installs in 2023. This figure represents the trust and impact of our technology in the customer experience landscape. - Over 10 billion API calls:
Every API call is a testament to our innovative capabilities and the trust our clients place in us. This achievement highlights the seamless integration and functionality our platform offers, supporting a global network of developers and clients.
These milestones are a reflection of the hard work and dedication of our amazing team and the unwavering trust of customer support agents who rely on our product. We extend our heartfelt gratitude to everyone involved in making these achievements possible.
Looking Forward: As we celebrate these incredible accomplishments, we are more motivated than ever to continue innovating and reaching new heights.
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
