India, 3nd July 2024: Kapture CX, a leading provider of customer experience management solutions, today announced it has been recognized as a leader in G2’s Summer 2024 reports. This achievement underscores Kapture CX’s commitment to delivering exceptional customer service and empowering businesses to do the same.
“We are incredibly proud to be recognized by G2 as a leader,” said Gaurav Juneja, CRO at Kapture CX. “These badges validate our dedication to innovation and providing our customers with the tools they need to deliver outstanding customer experiences. Kapture CX remains committed to exceeding expectations and continuously improving our platform to empower businesses on their CX journeys.”
Key Highlights from Kapture CX’s G2 Summer 2024 Reports:
- 31 Badge Sweep: Kapture CX earned 31 badges across critical CX categories, including Customer Self-Service, Help Desk, Social Customer Service, and Live Chat.
- Leader Badge Powerhouse: Kapture CX secured leader badges in multiple key categories, demonstrating its industry-leading capabilities.
- 2024 Momentum Leader: Kapture CX was recognized as the 2024 Momentum Leader, highlighting its impressive growth trajectory and positive user sentiment.
- Additional Accolades: Kapture CX was also awarded badges in user-centric categories such as Best Estimated ROI, Easiest Admin, Easiest Setup, Highest User Adoption, Users Most Likely to Recommend, and Fastest Implementation.
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
