30th May 2025: Kapture CX, a leading provider of Gen AI powered customer experience (CX) solutions, is setting its sights on aggressive expansion with a projected 100% revenue increase in the current fiscal year (FY25). This ambitious goal comes on the heels of a successful FY24 and a strategic $8 million fundraise led by Cactus Venture Partners and India Alternatives.
Kapture CX has been at the forefront of customer support automation since its inception in 2011. The company leverages cutting-edge technologies like Artificial Intelligence (AI), Machine Learning (ML), and Large Language Models (LLMs) to empower businesses to deliver exceptional customer service. This focus on innovation has fueled Kapture CX’s growth trajectory, attracting over 1,000 enterprise clients across 18 countries.
“We’re witnessing a surge in demand for our solutions across various industries, including BFSI, Retail, Consumer Durables, Energy and Travel,” said Gaurav Juneja, CRO of Kapture CX. “Our presence on SAP and Google Marketplace expands our reach and accessibility, while strategic partnerships with industry leaders like Hitachi further strengthen our go-to-market strategy.”
Kapture CX’s commitment to innovation extends beyond its core platform. The company recently introduced a revolutionary voice bot powered by GenAI, natural language processing, and advanced audio technologies. This intelligent bot interprets customer queries with exceptional precision and delivers efficient responses, transforming customer interactions.
“We’ve always been pioneers in adopting advanced technologies like image processing, sentiment analysis, Auto QA, and NPS modules,” Juneja added. “This focus on technological excellence has yielded impressive results. For instance, we helped India’s largest grocery store achieve a dramatic reduction in turnaround time (TAT) to just 2 minutes, along with a 20% increase in customer satisfaction (CSAT).”
Looking ahead, Kapture CX plans to leverage its momentum to shape the future of customer support automation. The company remains dedicated to delivering empathetic and proactive customer service while emphasizing high customer satisfaction and cost reduction through continuous innovation. Strong partnerships will also play a key role in Kapture CX’s journey to become the leading force in the customer support arena.
About Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
