Bengaluru, India, 28th May 2024: Kapture CX, a leader in Gen-AI powered customer experience (CX) automation platform, announced the availability of its industry-leading Kapture Service Cloud on the SAP Store.
This strategic integration empowers businesses to leverage Kapture CX’s best-in-class platform via availability on the deeply-trusted SAP store. By streamlining customer support operations and delivering exceptional experiences, businesses can unlock the full potential of their CX initiatives and ongoing partnership with SAP.
“We’re excited to bring Kapture Service Cloud to the SAP Store,” said Gaurav Juneja, CRO at Kapture CX. “This collaboration allows SAP users to seamlessly integrate cutting-edge AI automation and machine learning into their existing infrastructure, transforming their CX initiatives.”
Kapture Service Cloud seamlessly integrates with 6 SAP solutions, including SAP S/4HANA, SAP Hybris, and SAP CRM, ensuring a unified flow of data and intelligence across your entire customer journey.
Benefits for SAP Customers:
- Effortless Automation: Kapture CX automates repetitive tasks, resolves inquiries faster, and boosts overall support efficiency, freeing agents to focus on complex issues.
- Seamless SAP Integration: Kapture Service Cloud integrates perfectly with SAP solutions, ensuring a unified flow of intelligence and contextuality across your entire business ecosystem.
- Enterprise-Grade Scalability: The platform scales effortlessly to meet your growing customer base, accommodating ever-increasing support demands.
- Empowered Agents: Kapture CX equips agents with the necessary tools and AI-powered insights to resolve customer issues swiftly, enhancing productivity and satisfaction.
Kapture Service Cloud offers a comprehensive suite of features designed to elevate your customer experience:
- Personalize Every Interaction: Leverage Kapture’s AI-powered bots and tools to personalize customer journeys and proactively offer solutions.
- Assist Agents with GenAI: Kapture empowers agents with features like automatic response generation, sentiment analysis, and summarized queries, boosting resolution speed and customer satisfaction.
- Empower Personalized Self-Serve: Leverage NLP and AI-powered chatbots to empower customers to find solutions independently, reducing agent workload.
- Customer 360: Unify all customer data and leverage GenAI insights to predict behavior, make data-driven decisions, and ultimately drive growth and satisfaction.
- Omnichannel Ticketing System: Enhance ticketing with Kapture’s omnichannel solution for faster query resolution, enriched ticket context, and streamlined communication.
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
