Kapture CX Recognized as an Innovative Vendor in ISG Buyers Guide for Field Service Management

[India, 26th Mar 2025] – Kapture CX, a leading AI-powered customer experience platform, has been recognized as an Innovative Vendor in the ISG Buyers Guide for Field Service Management. The acknowledgment highlights Kapture CX’s exceptional performance in Product Experience, particularly its Adaptability features related to configuration and process management. The platform also scored well in Validation, thanks to its robust customer support features.

In an additional report, Kapture Frontline – Kapture’s comprehensive Field Service Management (FSM) platform – emerged as one of only six vendors to qualify in the ISG Buyers Guide for Power & Utilities Field Service. Kapture CX has been named a Buyers Guide Leader for Field Service Management for Power & Utilities in two critical categories:

• Adaptability Leader
• Manageability Leader

The ISG report highlighted Kapture CX’s performance in Customer Experience, noting the platform’s flexibility of support options to meet individual customer requirements. Additionally, the platform received high scores for Adaptability due to its preset configuration options.

“Kapture CX’s recognition by ISG underscores our commitment to building powerful, adaptable solutions that empower organizations to deliver exceptional customer experiences while ensuring operational efficiency,” said Vikas Garg, Co-Founder & CPO at Kapture CX.

This acknowledgment strengthens Kapture CX’s position as a leading platform for Field Service Management, particularly in the Power & Utilities sector, where adaptability and manageability are essential.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx