20th May 2024: Kapture CX, a leading provider of Gen-AI powered customer experience platform is thrilled to announce that Kapture CX is now available on Google Cloud Marketplace, making it even easier for businesses to discover and deploy our industry-leading customer experience (CX) solutions. This integration simplifies procurement and deployment for Google Cloud customers, enabling them to leverage Kapture CX’s advanced features and functionalities to enhance their customer interactions.
“We are thrilled to make Kapture CX available on Google Cloud Marketplace,” said Gaurav Juneja, CRO at Kapture CX. “This integration aligns perfectly with our mission to empower businesses to deliver exceptional customer experiences. Google Cloud Marketplace provides a streamlined platform for businesses to access and deploy our solution, accelerating their digital transformation journeys.”
Kapture CX is a powerful and easy-to-use solution that can be used by businesses of all sizes to improve their customer experience. It offers a comprehensive suite of features, including:
- Omnichannel support: Kapture CX provides a unified platform for managing customer interactions across all channels, including email, chat, social media, and phone.
- AI-powered self-service: Kapture CX uses AI to power a self-service portal that allows customers to find answers to their questions without having to wait for an agent.
- Automated workflows: Kapture CX can automate routine tasks, such as ticket routing and escalation, which can help businesses improve efficiency and reduce costs.
- Powerful analytics: Kapture CX provides businesses with the insights they need to track their customer experience metrics and identify areas for improvement.
Gaurav also added “In industries like retail, BFSI etc., where timely product information and support are crucial, Kapture CX’s Gen AI voice bot can significantly enhance the customer journey.”
Kapture CX’s Gen AI voice bot signifies a paradigm shift in the customer service landscape. With its ability to deliver personalized and efficient support, this innovative solution empowers businesses to build stronger customer relationships and achieve a competitive edge.
About Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
