India, 6th June 2024: Kapture CX, a leading provider of Customer Experience Automation solutions, proudly announces its excitement of attaining a rating of 4.8 out of 5 on Gartner Peer Insights, based on over 53 enterprise reviews, as of June 6th, 2024. We believe that this outstanding rating underscores Kapture CX’s commitment to excellence and customer satisfaction.
The key highlight of Kapture CX’s performance on Gartner Peer Insights is its 94% rating by enterprise customers in the “Willingness to Recommend” category. According to us this solidifies our position as one of the top performers in the CRM Customer Engagement Center industry. This endorsement from users is a testament for us to the unparalleled value and quality that Kapture CX delivers.
“One of the standout feature of Kapture CRM is it’s user friendly interface, it is easy to navigate and understand”– Anonymous reviewer, Travel & Hospitality industry
Customers need a smooth brand experience when we reach out to them and giving them the best mode of communication on a single platform plays a vital role in creating a successful organization. This is where kapture plays an vital role helping organizations building brands in their omnipresence.”- Senior Associate, Customer Service & Support
“One of the best tool with a User friendly UI, It is also very helpful and easily accessible with regards to customer data and the mobile accessibility make it more productive.” – Consultant, IT services industry
“Capability to customize as per our business processes is a big plus to have, especially curated for our industry” –Associate Director, Process Excellence
“Great Platform And Very Agile Team To Work With In SaaS Industry” –Operations Manager, IT Services industry
Gaurav Juneja, Chief Revenue Officer at Kapture CX, expressed his enthusiasm about the achievement, stating, “We are thrilled to receive recognition from our customers on Gartner Peer Insights. We believe that these reviews reflect our unwavering commitment to delivering best-in-class solutions that empower businesses to provide exceptional customer experiences.”
In today’s hyper-competitive business landscape, customer experience (CX) has emerged as a critical differentiator for companies across various industries. Organizations are increasingly realizing the importance of leveraging vertical-focused CX tools to tailor experiences that resonate with their target audience. Kapture CX stands out as a fine example of such a solution, offering cutting-edge capabilities designed to address the unique needs of different verticals.
“We believe that our success is attributed to our vertical focus, advanced Gen AI capabilities integrated across our entire solution, and our relentless commitment to delivering highly customized, enterprise-grade solutions” added Gaurav Juneja.
Kapture CX boasts the highest ratings across various categories, including Product Capabilities (4.7), Integration & Deployment (4.7), Service & Support (4.7), and Evaluation and Contracting (4.7). These exceptional ratings are a testament to Kapture CX’s commitment to excellence in every part of their engagement with customers.
As customer expectations continue to evolve, organizations must prioritize CX to stay ahead of the competition. With Kapture CX’s innovative solutions and unwavering dedication to customer success, businesses can unlock new opportunities for growth and differentiation in today’s dynamic market landscape.
Gartner and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end-users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product, or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
