Bengaluru, 13th Mar 2023 – Kapture CX, a leader in customer experience management, is excited to announce the launch of its latest innovation, the Agent Co-Pilot. This AI-powered tool is designed to enhance the efficiency and effectiveness of customer service agents, driving improved customer satisfaction and operational excellence.
The Agent Co-Pilot leverages cutting-edge AI and machine learning technologies to assist customer service representatives in real time. By providing contextual recommendations, automated responses, and predictive insights, the Agent Co-Pilot empowers agents to resolve queries faster and with greater accuracy.
Key Benefits of Agent Co-Pilot:
- Boost Agent Productivity with Dynamic Action Suggestions: The Agent Co-Pilot significantly enhances agent productivity through its Dynamic Action Suggestions. This feature accelerates decision-making by providing context-aware recommendations, enabling agents to resolve customer issues more swiftly and accurately. By streamlining workflows and reducing the time spent on repetitive tasks, agents can handle a higher volume of queries effectively, ultimately improving overall efficiency and productivity in customer service operations.
- Enhance Customer Engagement with Context-Aware Message Templates: The Agent Co-Pilot also elevates customer engagement through its Context-Aware Message Templates. This feature personalizes interactions by delivering relevant and accurate responses in real-time, tailored to each customer’s specific needs. By ensuring that communication is both meaningful and precise, it strengthens customer relationships and drives higher satisfaction and loyalty. This results in more positive interactions and fosters long-term customer engagement.
Vikas Garg, CPO of Kapture CX, commented on the launch: “The introduction of the Agent Co-Pilot marks a significant milestone in our mission to transform customer service through technology. By equipping agents with intelligent tools, we are enabling them to deliver exceptional customer experiences more efficiently. This innovation underscores our commitment to leveraging AI to drive business success for our clients.”
Early adopters of the Agent Co-Pilot have already reported remarkable improvements in their customer service operations.
About Kapture CX
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
