Kapture CX Wins ‘Cross-Border Business Growth’ Award at ET Entrepreneur Awards 2025

Bangalore, India – March 11, 2025 – Kapture CX, a global leader in Gen AI-driven customer experience solutions, has been recognized for its international business expansion, winning the ‘Cross-Border Business Growth’ award at the prestigious Economic Times Entrepreneur Awards 2025. This recognition highlights Kapture CX’s successful expansion into new markets – including Indonesia, United States, Middle East etc. and its ability to scale AI-powered CX solutions across geographies.

The award follows a rigorous two-round evaluation process, where Kapture CX’s innovative approach to localized AI, multilingual CX capabilities, and verticalized industry solutions stood out among the competition. Making it to the final winners’ list is a testament to the company’s strong market presence, customer-centric innovation, and scalable business model.

“This award is a reflection of our commitment to enabling businesses worldwide with AI-driven customer support that is not just efficient but deeply localized and personalized,” said Gaurav Juneja, CRO at Kapture CX. “Expanding into new geographies requires more than just scaling technology—it’s about understanding cultural nuances, regulatory landscapes, and delivering truly hyper-personalized CX solutions. We’re proud that our efforts in global expansion have been recognized at the ET Entrepreneur Awards.”

The ET Entrepreneur Awards celebrate startups and enterprises that demonstrate exceptional business growth, innovation, and industry leadership. Kapture CX’s win in the ‘Cross-Border Business Growth’ category solidifies its position as a company that is not only transforming customer experience but also breaking barriers in international markets.

With continued growth across BFSI, travel, retail, consumer durables, energy, and digital native organizations, Kapture CX remains committed to delivering scalable, AI-powered CX solutions that cater to diverse customer needs worldwide.

About Kapture

Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Navneet Kaur

Manager- Marketing

enquiries@kapture.cx