India, December 06, 2023: Kapture CX, a leading provider of customer experience solutions, announced the launch of Kapture Insights, an AI-powered voice of customer solution that empowers organizations to gather customer insights with personalized surveys, derive meaningful insights and close the loop by taking necessary actions to optimize customer experience. The solution will enable enterprises to incorporate customer feedback in their strategy and to understand key areas of improvement.
Sheshgiri Kamath, CEO & Co-Founder of Kapture CX, expressed enthusiasm about the launch, stating,“Anticipating customer needs is integral to shaping customer experience & gaining loyalty. Kapture Insights is a significant leap towards a customer-centric approach- by enabling organizations to identify gaps & prioritizing customer expectations, Kapture Insights helps brands create long lasting customer loyalty.”
Kapture insights offers a comprehensive set of features to enable organizations extract deeper insights from customer feedback, including but not limited to, multi-channel feedback collection, AI-powered vertical-specific survey generation, sentiment analysis, actionable insights and integration with the ticketing dashboard to close the loop.
The solution natively integrates with Kapture’s Service Cloud and provides 1000+ pre-built integrations with other key softwares that organizations use such as ERP, CRM, OMS etc. to provide a unified experience. It is powered by KAI to improve efficiency & increase the quality of insights drawn from the voice of the customer. Kapture Insights is built on a foundation of robust security measures compliant with ISO 27001, SOC 2 Type 1, GDPR, HIPAA ,and ensures the utmost protection of sensitive information.
As Bill Gates once said, “Your most unhappy customers are your greatest source of learning.”, it’s essential organizations build on this wisdom and incorporate the voice of customers in their larger CX strategy to drive maximum value towards their customers. We’re confident that Kapture Insights will play a critical role in enabling organizations in doing so.
About Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
