India, 3rd Nov 2023 – Kapture CX, a leader in AI-powered CX automation solutions,, today announced the launch of Ticket Summary, a revolutionary new feature designed to streamline customer support workflows and improve agent productivity.
Ticket Summary leverages the power of Gen AI & advanced natural language processing (NLP) to automatically summarize lengthy email, social media, and chat conversations. Ticket Summary seamlessly integrates with existing ticketing systems, triggering an automatic backend call upon ticket disposition. This innovative solution extracts key insights, detects customer intent, analyzes language, and understands sentiment, providing agents with a clear and concise overview of each customer interaction.
This comprehensive overview allows agents to quickly understand the customer’s journey and efficiently address their needs.
Benefits of Gen AI Ticket Summary:
- Improved Agent Productivity: Agents spend less time sifting through lengthy conversations and more time resolving customer issues.
- Enhanced Customer Satisfaction: Faster resolution times lead to happier customers.
- Streamlined Workflows: Ticket Summary automates manual tasks, freeing agents to focus on complex cases.
- Deeper Customer Insights: Uncover valuable trends and patterns from customer interactions.
About Kapture CX
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
