Bengaluru, India – March 7, 2025 – Kapture CX, a leading AI-powered customer experience platform, has been honored with the prestigious ‘Best AI in Customer Experience’ award at the Entrepreneur India AI Summit Awards 2025. The event, organized by Entrepreneur India, was held on February 28, 2025, in Bengaluru, recognizing trailblazing advancements in artificial intelligence across industries.
The award underscores Kapture CX’s pioneering role in Agentic AI, hyper-personalized automation, and AI-driven CX transformation, enabling businesses to deliver seamless, intelligent, and proactive customer support. By integrating voice AI, real-time automation, and decision-making AI agents, Kapture CX is redefining customer interactions across BFSI, travel, retail, consumer durables, energy, and healthtech sectors.
“Winning this award is a testament to our relentless pursuit of AI-driven CX innovation,” said Vikas Garg, CPO at Kapture CX. “Our focus on Agentic AI is not just about automation—it’s about empowering businesses with AI that acts, adapts, and enhances every customer interaction in real time.”
The Entrepreneur India AI Summit Awards celebrate organizations that leverage artificial intelligence to drive efficiency, scalability, and customer satisfaction. Kapture CX’s recognition in the ‘Best AI in Customer Experience’ category reinforces its industry leadership in building AI-powered CX solutions that bridge the gap between automation and human-like intelligence.
With this milestone, Kapture CX continues its mission to push the boundaries of AI in CX, ensuring businesses can scale smarter, respond faster, and deliver unparalleled support experiences.
About Kapture
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
+1(415) 319-8777 (USA)
enquiries@kapture.cx
