Privacy Policy
KAPTURE’S PRIVACY STATEMENT:
Through the Kapture’s Privacy statement, we intend to provide an outline of our privacy practices regarding personal information that we collect and process about users through various Modes. The scope of this Statement covers the categories of personal data collected, how we use or process such data, who are the recipients of such data, and users associated rights under applicable laws including how to exercise the same.
HOW WE COLLECT DATA ABOUT YOU
Kapture collects information from our users at several different points on our website. Kapture is the sole owner of the information collected on this site. And Kapture will not sell or rent this information to others. Kapture collects information in various modes:
- Website visitors: If you browse our Website or contact us via our Website (Contact Sales) we will collect, process and store your Personal Data in connection with your interaction with us and our website.
- Users of our Services: If you use our Services, whether it is through our Website or our Mobile Applications, we will process your Personal Data for certain data analytics purposes and in order to offer, deliver and improve our Services.
- Customer End User Data: In delivering the Kapture service to Customers, Kapture collects specific Personal Data and other Non-Personal Data about the Customer’s End Users, as specified by the relevant Customer (“Customer’s End User Data”). Kapture does not manage or endorse any messages or requests for Customer’s End User Data that a customer directs to their End Users.
- Recipients of marketing communications from us: If you are a potential lead or existing customer, we may process Personal Data about you in order to send you marketing communications.
- Personnel that work for our Customers, partners and suppliers (including subcontractors and personnel who work for us as freelancers or contractors)
- We may collect, process and store your Personal Data in connection with our provision of those Services to you, our receipt of those Services from you and/or our partnership. This may include Personal Data included in any email or telephone communications or recorded on any document relating to an order for the Services.
- Are employed by a customer of our products and services where your information has been shared with us in our capacity as a controller (for example, during the contracting process)
- In some circumstances, we also collect, or our partners provide us with, publicly available information which may contain Personal Data that customers have published or that has been made available online.
WHAT DATA DO WE COLLECT
Personal Data we collect directly from you
The Personal Data we collect directly from you may include identifiers, professional or employment-related information, commercial information, visual information, and internet activity information, among others. We may collect such information in the following situations:
| Situations | Categories of Personal Data |
| If you express an interest in obtaining additional information about our services, “Contact Us” register to use our websites or to receive communications; sign up for an event, use our products /services; or are employed by a customer of our products or services where your information has been shared with us | Contact information, such as your name, job title, company name, address, phone number, email address, other information you have voluntarily chosen to share like information related to transaction details |
| If you interact with our websites or emails | Information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers), which may qualify as Personal Data, using cookies, web beacons, or similar technologies |
| If you use and interact with our products / services | Information about your device and your usage of our services through log files and other technologies, billing information |
| If you visit our offices | Name, email address, phone number, company name, time and date of arrival, image or video |
| If you are a supplier or service provider | Contact information, payment and billing information |
Personal Data we collect from other sources
We also collect information about you from other sources including partners who help us to connect us with the prospective client. They also provide us with publicly available information which may contain Personal Data. We may combine this information with Personal Data provided by you.
Provision of the services:
The Personal Data we collect to provide our products and services may include information you have made publicly available online (such as when using social media sites) or that is published by third parties and contains information about you (such as news articles). For a select number of services, we collect this Personal Data from partners who may receive this data when you visit or use their services or through the third parties they work with.
Additional sources: In addition to the aforementioned, we collect Personal Data from the following sources:
Another individual at your organization who may provide us with your personal information, which may include Personal Data and special categories of Personal Data, to the extent you consent to providing it and sharing it, for the purposes of obtaining services and assessing our goals related to encouraging diversity within our vendors.
SECURITY
We regularly review such measures with the objective of ensuring their continuing effectiveness. We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. Among the measures implemented by us for personal data protection are physical security measures, access control, organizational security measures, and incident management procedures
Kapture takes all reasonable precautions to protect our users’ information, both while the information is being transmitted and after it is received by us. We use appropriate security practice, procedures and policies commensurate with industry standards to safeguard personal information. Kapture has been compiled with the certifications like ISO/IEC 27001:2022, GDPR,HIPAA,SOC2 TYPE II in order to safeguard the data. If you have any questions about the security of our website, you can send an e-mail to infosec@kapture.cx.
USER’S RIGHTS:
Users have certain rights as a data subject (including but not limited to right to information, access, rectification, erasure, object, restriction of processing, right to complain), relating to Personal Information that Kapture process. Where the data processing is based on user’s consent, users may withdraw their consent to the processing of any Personal Data at any time. This will not affect the lawfulness of any processing operation before users withdrawal. In case users have any comments or questions regarding our Privacy Policy or any concerns regarding your Privacy, users can contact Kapture CX’s support at enquiries@kapture.cx
DATA PROCESSING:
Kapture process your Personal Information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights), for instance, when we need to understand your usage of our website and interaction with the same, for generating your secure login credentials, or to optimize our processes.
We process your Personal Information with your consent. Where we process Personal Data based on consent, your consent is revocable at any time, for instance, when registering and inviting you for events organized by us, or for sharing our marketing related communications with you.
We may process your personal Information to comply with any Legal obligations on us, including to applicable laws and protecting our legal rights, seeking remedies, and defending against claims
RETENTION OF PERSONAL DATA
We will retain Personal Data only as long as is necessary for the purposes for which it is collected, as set out in this Notice. We will also retain it as necessary to comply with our legal obligations, for legal and litigation purposes, to maintain accurate financial and other records, deal with complaints, and enforce our agreements.
Generally, in respect of Personal Data that we process in connection with the supply of our Services, we may retain your Personal Data for up to the date of supply of the relevant Services and in compliance with our data protection obligations. We may then destroy such files without further notice or liability.
Where we process any other Personal Data, we will generally retain relevant Personal Data for the period services are being rendered to its company or demo provided. We may then destroy such files without further notice or liability.
If any Personal Data is only useful for a short period (e.g., for a specific activity, promotion or marketing campaign), we will not retain it for longer than the period for which it is used by us. If you have opted out of receiving marketing communications from us, we will need to retain certain Personal Data on a suppression list indefinitely so that we know not to send you further marketing communications in the future. However, we will not use this Personal Data to send you further marketing unless you subsequently opt back in to receive such marketing.
The above examples may vary in some cases due to local laws, liability periods and mandatory retention requirements. For example, if certain information needs to be retained for longer according to local laws, regulations or because different legal limitation periods apply, then we will keep the Personal Data for these longer periods.
LINKS TO OTHER WEBSITES
Our sites may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
Third parties are under no obligation to comply with this Privacy Policy with respect to personal data that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our services. Thus, this Privacy Policy does not apply to information you provide to third-party sites or gathered by the third parties that operate them
CHILDREN’S PERSONAL DATA
We do not knowingly collect or solicit personal information from anyone under the age of 18. If you are under 18, please do not attempt to register for the services provided by Yellow.ai or send any personal information about yourself to us. If we learn that we have collected personal information from a child under the age of 18 years, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us personal information, please contact us at
NOTIFICATION OF AMENDMENTS:
Kapture retains the right to change this privacy policy at any time, However, our commitment to protect the privacy of website users will continue to remain. We will use, share, and disclose all information in accordance with the privacy policy in effect at the time the information was collected.
LINKED WEBSITES:
Kapture’s privacy practices regarding Personal Information that we collect and store about you through our portals such as Recruitment will be as per the privacy policy of those portals. Kapture provides links to third-party websites and services. However, Kapture is not responsible for the privacy statements, practices, or the contents of such third-party websites.
CUSTOMER SERVICE CONTACT INFORMATION AND COMPLAINTS
For any questions or comments about this privacy policy and our privacy practices, or to register a complaint or concern please contact us through our Data Protection Officer at: Email: infosec@kapture.cx
If you have a complaint about our privacy practices, you may submit a complaint to our Data Protection Officer. Our Data Protection Officer and compliance team will evaluate your complaint and may request additional information. Providing sufficient information to understand the facts and circumstances of a complaint are important and necessary to resolve complaints.
For any questions, comments, or complaints related to Information Security, you may contact:
Email: Legal@kapturecrm.com
