Built For Your Enterprise
The Only AI-First Self-Serve Platform
Increased Customer Satisfaction and Reduced Costs
Empower your customers to be their own problem-solvers, anytime and anywhere. Significantly reduce their dependency on your agents while resolving queries faster and improving customer satisfaction. Free up agents to handle complex cases that need a human touch, and take your support a step further.
Improved Availability and Scalability
Easily manage high volumes of customer inquiries simultaneously – regardless of agent availability or time zone. Give your customers 24X7 support in today’s always-on digital world. And scale as per your business needs – a cost-effective solution for enterprises.
Personalized Experiences and Increased Opportunities
Make every experience personalized by recommending relevant articles, FAQs, or troubleshooting guides – all based on customer search history and past interactions. Go beyond improving their accessibility to information – suggest relevant products/ services at the right time to boost sales.
Success Metrics
Boost Metrics That Truly Matter
Count on Kapture Service Cloud to bring down costs, improve ROI, boost agent productivity, and deliver support experiences like you’ve always wanted to.
90%
Query Deflection
Empowers customers to find solutions independently with AI-driven automation.
30%
Cost Reduction
Lowers the need for additional workforce by automating customer query resolution.
77%
Faster Resolutions
When compared to agent-assisted service to resolve customer issues.
40%
Boost in CSAT
Quicker responses, personalized interactions, and empowered customers leads to higher CSAT scores.
Kapture Self-Serve Bots
Create Personalized Experiences, At Scale, Across Channels
Built with the most sophisticated AI technology, Kapture’s Self-Serve Bots engage your customers in smarter, more meaningful conversations with minimal human intervention – anywhere, anytime.
Vertical LLMs
Don’t just respond, resolve!
Go beyond just answering questions – make it deeply relevant to your industry. Built on vertical LLMs, Kapture’s Self-Serve Bots are trained to understand unique terminologies and nuances of your field – deliver responses that completely resonate with your customers.
- Precision: Comprehends the language of your industry and ensures every interaction is clear, correct, and concise.
- Speed: Has in-depth knowledge of your industry to quickly identify and resolve issues – cutting down resolution times and boosting customer satisfaction on the go.
- Dynamic: Learns and improves with every interaction. When a problem requires a human touch, it seamlessly transitions to your agents for a resolution.
Conversational
Intuitive, responsive, and remarkably human-like
Handling diverse customer queries and maintaining empathetic interactions can be challenging. Kapture’s Self-Serve Bots understand varied language inputs and adapt responses to each unique situation.
- Natural Language Understanding: Grasps the intent behind customer queries with NLP – even when phrased differently or encounters slangs.
- Smart Dialogue Management: Follows the flow of the conversation and gauges the emotional tone of customer messages for empathetic responses.
- Adaptive Responses: No more one-size-fits-all answers – Self-Serve Bots ask clarifying questions to give the best possible solution.
Contextual
Genuine conversations in every interaction
Kapture’s Self-Serve Bots are designed to provide deeply personalized and context-aware support. Make every interaction personalized, relevant, and effortlessly smooth.
- Memory and Recall: Remembers previous interactions, avoids repetitive questions, and tailors responses based on conversation history.
- Real-time Data Access: Utilizes real-time data like order status, account balance, or browsing behavior to provide relevant solutions.
- Intent Recognition: Understands the intent behind customer queries and considers the surrounding context.
- Multi-channel Consistency: Consistent understanding of customer needs even when they switch between platforms. Information gathered on one channel is used to personalize experiences on others.
Truly Omnichannel and Hyper-personalized
Provide hyper-personalized support for customers on the channel of their choice
Create an integrated experience across all your customers’ favorite platforms for consistent and effortless support. Every interaction is tailored to their unique preferences, delivering personalized solutions wherever they engage.
Omnichannel
Effortless, intelligent support – anywhere & anytime
Deliver consistent and personalized support across all your customer’s favorite platforms and provide an experience like no other.
- Across channels: Kapture Self-Serve Bots offers assistance wherever your customers are – websites, apps, social media, email, and even voice.
- Conversation history: Whether customers switch from chat to email or social media, pick up right where they left off and ensure an uninterrupted experience.
- Seamless handover: Seamlessly transfers customers to agents – carrying over all the context so they don’t have to repeat themselves.
- Consistent Branding and Voice: Maintains a consistent voice and personality across all platforms, providing a familiar, cohesive experience.
AI Voice Bot
Don’t let customers slip into long, frustrating waiting lines
Customers want resolutions instantly by putting in the least amount of effort. How can you deliver this without overwhelming your agents? With Kapture’s AI Voice Bots for Self-Serve.
- Instant Resolutions: Voice Bots offers a faster, more personalized alternative to traditional IVR systems. Eliminate wait times and resolve customer queries instantly.
- Scalable Support: Easily scale with our no-code, AI Voice Bots. Deploy effortlessly and reduce the need for additional agent efforts.
- Contextual Understanding: Capture context throughout the customer data and journey, detect emotions and intent, and respond in multiple languages.
- Continuous Improvement: Trained on extensive customer transcripts, Voice Bots continuously learns and adapts – getting smarter with every conversation.
Hyper-personalization
Give distinctive solutions even when queries are similar
Make every customer interaction feel unique and tailored. Provide hyper-personalized responses and solutions with the power of AI.
- Customer Profiling: Analyzes comprehensive customer data to create rich profiles that identifies preferences, needs, past experiences, and potential pain points.
- Customer Data Integration: Personalizes responses and solutions by integrating with customer data or platforms.
- Predictive Analytics: Leverages the customer profile and past behavior to anticipate issues or needs – creating a truly proactive support experience.
- Hyper-Targeted Recommendations: Goes beyond general suggestions – giving recommendations based on the customer’s history and browsing behavior.
- Sentiment Analysis: Understands the general sentiment of customer messages and responds accordingly.
Multilingual
Language barriers are a problem of the past
Break down language barriers and connect with customers worldwide, effortlessly. With advanced language capabilities, ensure every interaction is clear, precise, and personalized.
- Multilingual NLP Capabilities: Equipped with an NLP engine to understand the nuances of different languages, including grammar, syntax, and slang. Accurately interprets the customer’s intent regardless of the language used.
- Multilingual Knowledge Base: Enable customers to access information in various languages. Translate knowledge base articles to offer comprehensive self-serve resources.
GenAI Knowledge Base
An AI Knowledge Base That Truly Empowers Your Customers
Effortlessly scale your customer service and reduce costs with Kapture’s AI Knowledge Base. Seamlessly integrated with Self-Serve Bots, it delivers accurate, consistent, easily accessible support around the clock.
AI-powered Knowledge Base
Support when and where customers need it
Creating and organizing a comprehensive knowledge base has never been easier. With Kapture Knowledge, let AI take the reins.
- GenAI Capabilities: Transform unlimited documents and web links into well-structured support articles with ease.
- Natural Language Processing (NLP): Allows customers to find relevant information easily, regardless of how they choose to word their queries.
- Smart Search and Recommendations: Suggests relevant articles or resources based on the customer’s search query and journey.
- Content Categorization: Automatically categorizes and tags knowledge base articles, making them easier to find and organize.
Ticket Deflection
Give customers solutions before they raise a ticket
Let your customers take the reins with easy access to solutions, while your support team focuses on what truly matters.
- Real-time Analysis: Proactively anticipate customer needs and analyze queries in real-time to prevent ticket creation.
- Instant Resolutions: Direct customers to relevant support articles and offer instant resolutions.
- Automated Support: Minimize direct agent involvement, freeing up your team to focus on critical issues that matter most.
Customizable
Personalize the knowledge base for your business
Make the knowledge base truly yours to create a seamless and professional experience for your customers.
- Branding: Customize the entire platform to reflect your company’s branding by adding your logo, selecting your color scheme, and configuring login options.
- Feedback Collection: Customize every aspect of the feedback process, including the feedback label, rating options, feedback messages, and more. Gather more relevant insights and enhance user satisfaction effectively.
The Kapture Advantage
Activate Low-effort, High-value Support
Self-service checks a different box than regular customer support. It instantly gratifies customers who prefer to resolve their own queries.
Integrate with your tech stack
Use 1,000+ API integrations to embed Kapture Self-Serve into your existing tech stack seamlessly.
24×7 multilingual support
AI Self-Serve Bots can assist customers round-the-clock across languages and geographies, providing swift resolutions and higher satisfaction.
Gather customer feedback
Solicit customer feedback after each resolution. Learn about points of friction and improve your self-serve options consistently.
Improve agent skill utilization
Reserve agents for more complex queries and mission-critical tasks. Cut down on repetitive load and boost agent satisfaction.
Get last-mile customizations
Have your self-serve platform tweaked to fit all your requirements and processes with our dedicated implementation managers.
Automate escalations
Use 1,000+ reporting templates to generate reports quickly and easily. Make a case for an investment, show growth, or prove ROI seamlessly.
Achieve security & compliance
Comply with ISO, GDPR, HIPAA and other regulations. Mask PHI/PPI data and enforce multifactor authentication and role-based access control.
Boost KPIs
Access valuable analytics from your self-service solution and watch improvements in CES, AHT, NPS, CSAT, and other KPIs.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Accolades in Customer experience software category
High-fives From Industry Experts
Time and again, Kapture’s customer experience platform has been rated as a high performer on G2 and one of the most loved CX platforms on Gartner Peer Insights based on customer reviews.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
FAQs
Frequently Asked Questions
Modern self-serve portals like Kapture offer AI/ML, NLP, and OpenAI capabilities, such as knowledge base, personalized FAQs, conversational chatbots, menu-based bots, and 24×7 availability. AI turns a vanilla, static self-serve platform into an intuitive, personalized portal. Modern self-serve portals also support advanced search functionality for customers to navigate a huge knowledge base and find exactly what they need.
Here are a few ways to activate self-serve options for your customers:
- Link your self-serve portal across your mobile app, social media, and website to let customers know they can readily address their queries.
- Personalize your FAQs. Use an AI-powered self-serve portal like Kapture to personalize FAQs for each user.
- Add various content formats, such as images, videos, and text, to diversify your content and knowledge base.
- Add advanced search capabilities so customers can locate the resolution to their exact issue or query.
- Optimize for omnichannel. Ensure your self-serve portal is omnichannel so customers can use it via social media, website bot, and mobile app.
Kapture Self-Serve is built for large enterprises who want AI-powered self-serve that goes narrow and deep within their organization to serve customers well. If you’re done with generic self-serve platforms that cater to a wide range of businesses, you’ll find a higher ROI and satisfaction in Kapture’s vertical-focused enterprise solutions.
We offer last-mile customizations to your self-serve platform. So, the cost of implementation depends on the complexity and scale of your support organization. Our dedicated implementation managers assess your needs and then provide a budget estimate.
Kapture offers the fastest go-live in the industry, even with our last-mile customizations. Before we provide a timeline, our dedicated implementation managers scope out your self-serve platform needs.
At the risk of sounding boastful, Kapture Self-Serve is the only solution of its kind in the market. Most self-serve solutions try to cater to businesses of all sizes in all industries. We also understand the unique challenges specific industries face and tailor your self-service solution to the last mile to fit your unique enterprise needs.
Kapture Self-Serve works for large enterprises and is built with AI and NLP for customer service along with industry-focused LLMs. Enterprise-grade OpenAI and ML are also rare in self-service solutions. In that regard, Kapture is uniquely positioned to serve large enterprises in a vertical-focused manner.
