1000+ Enterprises Trust Kapture
Accolades
Recognized as the #1 Choice
Kapture is the #1 rated customer support automation platform on top review sites like Gartner Peer Insights, G2, and more. Experience why businesses worldwide choose Kapture to elevate their customer experience.
4.8 out of 5 based on over 50 reviews
#1 in ‘Ease of Deployment’ in CRM Customer Engagement Center platform
“Exceptional omnichannel for seamless CX”
Pankaj Jha
“Streamlined support, improved efficiency”
Manaswini Alvakonda
“User friendly and easy in navigation”
Mayank Sawant
“Easy to implement for us to getup & running quickly”
Punit Anandani
“Customizable, Cost efficient and 24*7 Support”
Abhishek Yadav.
Challenges Solved by Voice Bots
Say Goodbye to Ineffective Solutions and Embrace Exceptional CX!
It’s time to move on from solutions that don’t deliver real value. Kapture’s Voice Bots put your business and customers at the center of their innovative capabilities. Designed with best-in-class systems tailored to enhance both your CX and OX, they empower you to deliver exceptional experiences that keep your customers coming back for more.
Tired of long wait times, wrong transfers, and frustrating resolutions? Kapture’s Voice Bots deliver instant, personalized assistance wherever your customers are.
Powered by industry-specific expertise and multilingual capabilities, they understand intent, extract data, and provide human-like, LLM-driven responses. Whether you’re in retail, BFSI, travel, or beyond, speak your customer’s language and offer perfect, instant solutions every time.
Voice Bot Capabilities
Create Value-Driven, Empathetic, and Natural Conversations with Customers
Kapture’s Voice Bots redefine engagement with more than just generic replies. Powered by Vertical LLMs and using Advanced Sentiment Analysis, they seamlessly understand customer intent, effortlessly switch languages, and deliver fast, contextual, and industry-specific resolutions—providing a truly human-like experience every time.
Ensure your customers don’t have to wait on IVRs, or aren’t confused about a resolution.
Your customers can seamlessly switch to their preferred language and resolutions are still faster than ever.
Understand customer data, their preferences, sentiments, and emotions in real-time with perfect responses.
Leverage machine learning algorithms to improve performance, efficiency, and ultimately customer satisfaction.
Without breaking context or adding delays, transfer calls to agents easily through smart routing.
Voice Bots For Your Unique Industry
Supercharge Efficiency: Automate up to 90% of Common Queries With Voicebot
Trained on Vertical LLMs for your industry, Voice Bots understand the nuances of your business and provide accurate responses and solutions that bring value to customers.
Transform your lending operations by enhancing efficiency and elevating customer engagement across functions. We specialise in critical areas including seamless inter-branch support, comprehensive lending management for both businesses, and customers, proactive reminders for collections to minimise bad debts, rapid resolution of disputes and much more. Empower your organisation to meet the evolving demands of the lending industry.
Inter Branch Support
Streamline lending communication for instant access to loan information. Enhance customer interactions and ensure borrowers keep coming back.
B2B & B2C Lending Management
Simplify lending with voicebots that handle inquiries and applications. Boost engagement with real-time updates that keep borrowers informed.
Collections Management
Transform collections with voicebots that automate follow-ups and payment reminders, helping customers stay on track. Boost collection rates and foster positive relationships with proactive support.
Online Dispute Resolution
Resolve disputes swiftly with our voicebots that guide customers through the process. Increase trust and CSAT with immediate assistance.
And More
Transform your insurance operations by streamlining claims processing and enhancing policy management. Our solutions also focus on rapid online dispute resolution, advanced fraud detection and prevention, and much more ensuring that you provide exceptional service while safeguarding your organisation. Adapt to the dynamic insurance landscape and exceed client expectations with our innovative voicebots.
Claims Processing
Streamline claims processing and guide customers through claim submissions for faster and more accurate payouts.
Policy Management
Simplify lending with voicebots that handle inquiries and applications. Boost engagement with real-time updates that keep borrowers informed.
Online Dispute Management
Resolve disputes quickly by facilitating real-time communication with clear guidance ensuring customers are satisfied and resolution times come down.
Fraud Detection & Prevention
Protect yourself and your customers with proactive fraud prevention. Its advanced AI algorithms detect suspicious patterns during customer interactions.
And More
Elevate your fintech and payments operations by optimising merchant support and simplifying chargeback and refund management. Our expertise in online dispute resolution and seamless payment mandates also ensures a smooth experience for your customers. Stay ahead in the fast-paced fintech environment, delivering reliability and efficiency at every transaction with these enablements and much more.
Merchant Support
Empower your merchants with 24/7 support for payment processing, transaction statuses, and account management, ensuring smooth operations and reduced downtime.
Chargebacks & Refund Management
Reduce chargebacks and refund complexities by automating collection of documents and customer information, expediting resolutions while strengthening merchant relationships and minimising losses.
Online Dispute Management
Streamline disputes by guiding customers through the filing process and gathering evidence. Enhance resolution times while ensuring compliance and transparency with your customers.
Payment Mandates & Subscriptions
Simplify payment mandates and subscription management for recurring payments, cancellations, and updates. Boost CSAT and retention rates by 30%
And More
Enhance your trading operations with a focus on precision and client satisfaction. We specialise in verification and documentation processes, efficient account management, rapid online dispute resolution, and much more. At the same time, streamline trade settlements to ensure timely execution, empowering your organisation to navigate the complexities of the trading world with confidence.
Verification & Documentation
Enhance verification and documentation with automated collection and validation of information, ensuring compliance and faster onboarding for your business.
Account Management
Optimise account management with voicebot and provide real-time updates on balances and transactions. Effortlessly facilitate secure transactions.
Online Dispute Resolution
Streamline dispute resolutions with voicebots that guide your customers through filing disputes and gathering evidence, reducing resolution times and enhancing trust.
Trade Settlement
Simplify trade settlements by automating confirmations and notifications, providing real-time updates to minimise errors.
And More
Revolutionise your wealth management services by prioritising personalised client interactions and strategic planning. Our solutions encompass the ability to schedule consultations, comprehensive legacy planning, effective online dispute resolution, insightful tax planning, and much more. Equip your organisation to meet the diverse needs of clients, fostering long-term relationships built on trust and exceptional service.
Consultations
Empower customers to schedule consultations effortlessly and eliminate wait times altogether.
Legacy Planning
Facilitate legacy planning with voicebots that guide your customers through essential steps and collect information on asset distribution.
Online Dispute Resolution
Resolve disputes efficiently with voicebots that manage wealth management issues, gathering information and providing updates for quick resolutions.
Tax Planning
Optimise tax planning with Kapture’s voicebots and enable your customers to stay updated on tax regulations and deductions.
And More
Transform your retail operations through the various capabilities of our retail voicebot. We specialise in managing delivery and scheduling changes, streamlining of returns, exchanges, and refunds, inter-store support, inventory management and much more. Our solutions end up enabling retailers in the e-commerce, q-commerce, D2C, and FMCG space to have an optimised inventory, stronger supplier relationships, and happier customers. Exceed customer expectations and drive sustainable growth in a fast moving, competitive, and scaling industry.
E-Commerce
Q-Commerce
FMCG
D2C
Retail Marketplaces
Change Delivery/ Rescheduling Slots
Enable customers to change delivery slots based on their convenience and availability.
Returns & Exchanges
Streamline returns and exchange processes with instant voice responses. Keep customers apprised of the status of their requests.
Inter-store support
Transform your inter-store support with Voice AI, streamlining communications about store inventory data, coordination of promotions and sales.
Fraud Detection
Analyse customer interactions in real-time, identify suspicious patterns, and detect anomalies effortlessly.
Inventory Management
Provide real-time updates on stock levels, helping your customers and your business to have the right products on the shelves.
Refunds
Guide customers through refund processes, provide instant answers to common questions, and simplify the return process. Track refund statuses with ease, and provide a hassle-free refund experience.
Supplier Relationship Management
Facilitate instant responses to inquiries about order statuses, inventory levels, and production schedules. Ensure suppliers receive timely support, real-time data insights, and drive mutual success.
And More
Kapture’s voicebots are revolutionising the travel industry by providing instant, personalised support that enhances customer experiences and operational efficiency. With the ability to handle a wide range of inquiries, our voicebots ensure travellers receive timely assistance, allowing businesses to focus on delivering exceptional service.
Airlines
Cruise Lines
Online Travel Agencies
Itinerary Management
Simplify itinerary management by providing travellers with real-time updates. Our bots can effortlessly guide customers through their itineraries, ensuring they have all the necessary information at their fingertips.
Flight Status and Delays
Keep your customers informed with voicebot that deliver instant updates on flight statuses and delays. By providing notifications and alternative options, our voicebots help manage expectations and reduce frustration.
Crisis Management
Offer immediate support by sharing critical information and guiding travellers through emergency procedures. This proactive approach ensures that your customers feel secure, reinforcing their trust in your brand
Information on In-flight Experiences
Analyse customer interactions in real-time, identify suspicious patterns, and detect anomalies effortlessly.
And More
Kapture’s voicebots are transforming the consumer durables industry by providing seamless, instant support that enhances customer satisfaction and operational efficiency. With the ability to handle a variety of inquiries, our voicebots empower businesses to focus on delivering high-quality products and services while ensuring customers receive the assistance they need without delay.
Guided Installation and Setup Support
Simplify the installation and setup process for your products with Kapture’s voicebots, which provide step-by-step guidance tailored to each device. This not only enhances customer confidence but also reduces the need for costly technician visits, ensuring a smoother onboarding experience for your users.
Scheduling Service Appointments
Optimise service management by utilising Kapture’s voicebot to schedule appointments and send proactive maintenance reminders. This automation keeps customers informed about their service needs, reducing downtime and enhancing overall satisfaction with your brand.
Warranty and Claim Initiation
Streamline warranty claims with Kapture’s voicebots, which guide customers through the claim initiation process efficiently. By automating this function, you can reduce processing times and improve customer trust in your warranty services, ensuring a hassle-free experience.
Real-time Tracking for Repairs and Replacements
Enhance transparency with Kapture’s voicebots that provide real-time tracking updates for repairs and replacements. Customers can easily check the status of their requests, leading to increased satisfaction and reduced anxiety during the service process.
Warranty and Service Abuse Detection
Kapture’s voicebots can help identify warranty and service abuse by analysing customer interactions and flagging unusual patterns. This proactive approach not only protects your business from potential losses but also ensures fair treatment for all customers, maintaining integrity in your service offerings.
And More
Benefits
Unlock Your Full Potential: Maximise Your ROI with Our Cutting-Edge Voicebot
Count on Kapture to bring down costs, improve ROI, boost agent productivity, and deliver customer experiences like you’ve always wanted to.
Reduce Resolution Times
Bring down resolution times to under 2 minutes
Increase Cost Savings
Save upto 30% of your current expenditure
Automate Common Queries
Increase coverage of voice bots to 90% of your customer queries
Increase 1-Touch Calls
Bring down resolution times to under 2 minutes
Zero Chance of Escalation
Reduce escalations to 0% with real-time scoring of voice AI calls
Increase in Customer Smiles
Increase CSATs by at least 30% within months. Guaranteed.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Scale with Confidence
Enterprise-grade Security & Compliance
Encrypt sensitive data and mask PHI/PlI information so that your support team can access only necessary information.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
Talk to us and find how Kapture’s AI Voice Bots can work for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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