AI-powered Voice Bot : Instant & personalised Voice support
No more frustrating IVRs, only instant, personalized assistance! Voice Bots understand your customers’ needs, provide empathetic responses, and deliver solutions that work.
Experience the future of automated voice support with Kapture’s AI Voice Bots.
1000+ Enterprises Trust Kapture
Built For Your Enterprise
Queries, complaints, feedback – Voice Bots handle it all
Industry-Specific Expertise
Kapture’s Voice Bots are designed with industry-specific knowledge to deliver tailored support for sectors like retail, finance, travel, and more. Ensure interactions are highly relevant and precise, addressing the unique needs of customers and boosting their satisfaction.
Contextual, Accurate Support
Seamlessly integrating with your customer platforms and knowledge base, VoiceBots accesses essential customer data and interaction history instantly. It also allows for personalized, context-aware, accurate solutions, elevating the quality and efficiency of your support.
Automate Realistic Experiences
Leverages GenAI, Natural Language Processing, and Machine Learning to provide advanced, human-like responses. It understands and adapts to complex queries, continuously learning and improving to ensure exceptional support accuracy and efficiency.
Instant Resolutions
Say goodbye to IVR frustrations
Are your customers tired of long wait times, endless transfers, and ineffective solutions? Traditional IVR systems are a thing of the past. Kapture’s Voice Bots redefines customer support by providing instant, personalized assistance wherever your customers are.
Kapture’s Voicebot goes beyond generic responses. With deep industry-specific knowledge, it understands customer intent and efficiently handles queries specific to your field. Whether it’s retail, finance, travel, or any other sector, our Voice Bots speaks your customer’s language and takes swift, accurate actions.
Say goodbye to long wait times and hello to quick, effective solutions at your customers’ fingertips.
Hyper-personalized, Contextual Voice Support
Deliver exceptional experiences that keep your customers coming back
Imagine automating support interactions with effortless access to customer information like order details and shipping status, and anticipating potential concerns. With Kapture’s AI VoiceBot, this becomes a reality. By understanding individual customer needs, it ensures each interaction makes your customers feel truly valued.
Kapture’s Voice Bot leverages a wealth of customer data-purchase history, preferences, and previous interactions-to craft personalized experiences. It harnesses real-time information to address unique issues more effectively, reducing resolution times and the need for direct agent intervention.
Ensure your customers are delighted with each interaction.
Empathetic & Human-like Interactions
Bringing the human touch to automated support
Genuine connections matter. Kapture’s Voice Bots ensure your customers feel heard and understood. With advanced Sentiment Analysis, it accurately identifies and responds to several emotional states-whether it’s frustration, anger, or happiness-ensuring every interaction is empathetic and supportive.
By paraphrasing and summarizing customers’ concerns, Voice Bots demonstrate genuine understanding, creating a more engaging and satisfying experience. Equipped with advanced NLP, it comprehends complex language, nuances, and context, allowing for a natural, back-and-forth conversation flow.
With voices that sound authentic and human, interactions feel personal and real.
Multilingual
Break language barriers with seamless multilingual support
Kapture’s Voice Bot understands and responds to queries in multiple languages. With advanced Speech Recognition, it accurately transcribes spoken language into text, accommodating various languages and accents with precision, preserving meaning and context in the process.
It generates natural-sounding speech in the customer’s preferred language and leverages machine learning to continuously improve its understanding and response generation over time.
Deliver exceptional, inclusive customer support that resonates with a global audience.
Seamless Transition
Ensure smooth handoffs to your agents
Kapture’s Voice Bot seamlessly transitions calls to agents by identifying complex issues through keywords, phrases, or conversation patterns. With Sentiment Analysis, it detects frustration and escalates to your agent when necessary. If a call takes too long without resolution, the Voice Bots automatically escalate it.
Voice Bots connect the customer directly to the agent most capable of solving the query without drops, along with the conversation history, customer information, and attempted solutions, ensuring a smooth handoff.
Quick Setup
Achieve Faster Time to Value with Kapture’s Voice Bot
Setting up Kapture’s Voice Bots is a breeze. Our intuitive platform lets you design and deploy voice bots in minutes, getting you to market faster with seamless integrations for your everyday apps.
Connect effortlessly to your existing CRMs and tools through our pre-existing integrations, or let us build a customized integration with Kapture’s accessible APIs. Enjoy a hassle-free setup and see immediate results, transforming your customer support experience instantly.
Kapture’s Customer Service AI
KAI: Intelligent. Intuitive. Insightful.
Built on billions of customer interactions and powerful technology, Kapture’s AI understands the importance of customer and employee experiences and offers you personalized support to start making a difference right away.
Integrations
Connect Seamlessly to the Tools Your Teams Use Daily
Data is useless when it’s hard to access. Kapture integrates with the tools your teams use daily providing quick and easy access to customer insights. Unified visibility = better CX. Experience the power of 1000+ out-of-the-box Enterprise API integrations to centralize your support operations.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
