1000+ Enterprises Trust Kapture
| Product Features | Essential | Professional | Enterprise | |
|---|---|---|---|---|
| Contact Sales | Contact Sales | Contact Sales | ||
| Ticketing Platform | Ticketing System |  | | |
| Omnichannel – Text, Call, Email, | | | | |
| Integrations | 1000+ API Integrations | | | |
| Support | Online Support – Chat, Email, Call | | | |
| Multilingual Support |  | | | |
| 24×7 Support | | | | |
| Continual Improvement Module | | | | |
| Dedicated Account Manager | | | | |
| Dashboards | Analytics Dashboard | | | |
| Advanced Analytics Dashboard | | | | |
| Others | Knowledge Base | | | |
| Auto-Trigger | | | | |
| Folder & Queue Management | | | | |
| Contextual SOP | | | | |
| Web Forms | | | | |
| Sandbox | | | | |
| Internal Chat | | | | |
| KAI | Self-Serve | | | |
| Gen-AI Knowledge Base | | | | |
Ticket Deflection | | | | |
FAQ Generation | | | | |
Smart FAQ Search | | | | |
| Chatbot | | | | |
| Email Bot | | | | |
| Social Media Bot | | | | |
| Pre-Ticket Assignment | Smart Routing | | | |
| Customer Persona Based Resolution | | | | |
| Agent Assistance | Summarize | | | |
| Fix the Reply | | | | |
| Tone Selector | | | | |
| Expand Text | | | | |
| Profanity Detection | | | | |
| Magic Reply | | | | |
| Agent Co-Pilot | | | | |
| Post-Ticket Assignment | Auto Ticket Summary | | | |
| Post-Ticket Disposition | Auto Skillset | | | |
| Auto QA | | | | |
| Gen AI – Analytics | NLQ | | | |
| CX Load Predictions | | | |
Ticketing Platform
Integrations
Support
Dashboards
Others
KAI
Pre-Ticket Assignment
Agent Assistance
Post-Ticket Assignment
Post-Ticket Disposition
Gen AI – Analytics
Ticketing Platform
Integrations
Support
Dashboards
Others
KAI
Pre-Ticket Assignment
Agent Assistance
Post-Ticket Assignment
Post-Ticket Disposition
Gen AI – Analytics
Ticketing Platform
Integrations
Support
Dashboards
Others
KAI
Pre-Ticket Assignment
Agent Assistance
Post-Ticket Assignment
Post-Ticket Disposition
Gen AI – Analytics
The Kapture Advantage
Why Choosing Kapture CX is a No-Brainer
Hyper-personalization at it’s finest
Industry-specific LLMs that help create positive, differentiated experiences for your customers, agents, and everyone involved. Handle all scenarios using Kapture’s GenAI functionality which helps drill down to provide all the information you’ll ever need.
The one-stop ticketing platform
An omnichannel ticketing platform which helps connect with your customers in their preferred channel. Provide consistent customer service over chat, email, kiosks, website, social media, and other channels and also ensure a single-view of all your tickets
Real-time premium & advanced analytics
Make smarter, personalized decisions with KAI, Kapture’s GenAI technology. Get out-of-the-box reporting, choose from 500+ templates, understand your KPI scores based on customer feedback, and take actions based on smart intel.
Customer Testimonials
Hear it from Our Customers
Insights from satisfied customers sharing their experiences with our AI-powered customer experience platform.
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
“ It’s an awesome tool, a customized solution for your business. It’s a journey which I’m enjoying and I’m very positive that Kapture is going to be a tool that is going to prove very successful for many entities.
Anubhav Mehrotra
Vice President of CX
“ A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here.
Bruce Schwack
Chief Communication Officer
