Great CXpectations
And How To Meet Them with AI
Are your CX strategies keeping pace with today’s rising customer expectations? Discover how AI can do that for you!
In this whitepaper, you’ll learn about the latest customer experience trends, see how Kapture’s products and features can help you stay ahead of rising expectations, and get a practical framework for implementing Generative AI to transform your enterprise CX.
Download now to start exceeding customer demands.
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What you’ll learn
- Gain a clear snapshot of the current CX landscape and discover why meeting modern customer demands is more critical than ever.
- Uncover the key areas your organization must prioritize to consistently exceed customer expectations.
- See how cutting-edge solutions like AI Self-Serve, Agent Suite, and Conversation Intelligence can give you a competitive advantage.
- A practical framework for implementing Generative AI to transform your enterprise CX.
Voice Bots
Power Customer Conversations
with AI Voice Bots
Instant, Personalized, AI Powered Conversations are just a call away with Kapture’s Voice Bots. Understand your customer’s needs and provide empathetic responses guaranteeing satisfaction.
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1000+ Enterprises Trust Kapture
Customer Stories
Trusted by 1000+ Businesses in 18+ Countries to Redefine Their Customer Experience
Tata 1mg Boosts Customer Engagement with Kapture CX
Tata 1mg needed to streamline customer feedback across 1800+ cities and provide support advisors with unified access to information. Kapture CX delivered tailored solutions and continuous support, leveraging its expertise in complex enterprise workflows to meet their needs effectively
50%
Reduction In ATH
Anubhav Mehrotra
VP, Customer Experience
Netmeds Transforms Support with Kapture CX
Netmeds.com needed to consolidate customer queries from multiple channels and manage procurement from over 200 Indian manufacturers, along with 35,000 SKUs of digital prescriptions. Kapture CX delivered a unified, customizable, and secure solution, optimizing support efficiency while protecting sensitive patient data.
70%
First-Contact Resolution
Bruce Schwack
Chief Communication Officer
Stanley Black & Decker Realizes 50% Reduction in TAT for Service Request Fulfillment with Kapture CX
Kapture’s Agent Suite enabled Stanley Black & Decker to streamline operations across 320+ service centers by centralizing customer queries, managing service tickets with Advanced Ticketing & Frontline. Automated warranty claim reports freed up engineers to focus on core tasks, resulting in faster service fulfillment and improved customer satisfaction.
17%
CSAT Improved
Talk to us to know how Kapture can work best for you.
Join the 1000+ Enterprises who transformed their CX and EX while reducing support costs.
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