Bangalore, India – 10th July 2024 – Kapture CX, a leading provider of enterprise-grade Gen-AI powered customer experience management (CXM) platform, today announced it has been recognized as a Leader in the SPARK Matrix: Voice of Customer Platform, 2024 by Quadrant Solutions. This prestigious designation highlights Kapture CX’s commitment to innovation and excellence in delivering best-in-class VoC solutions.
“We are thrilled to be positioned as a Leader in the SPARK Matrix for Voice of Customer Platforms,” said Vikas Garg, CPO, Kapture CX. “This recognition underscores our dedication to empowering businesses with the tools and insights they need to understand and exceed customer expectations. Kapture Insights empowers organizations to capture, analyze, and act on customer feedback across all touchpoints, driving measurable improvements in customer experience and loyalty.”
Kapture Insights: A Comprehensive VoC Platform
Kapture Insights stands out for its ability to capture omnichannel customer feedback, including direct channels like email, WhatsApp, social media, and kiosks, as well as indirect sources like social media comments and app store reviews. Advanced analytics capabilities like Natural Language Processing (NLP) and real-time sentiment analysis provide deep insights into customer behavior and sentiment.
Kapture Insights empowers businesses to:
- Capture Comprehensive Feedback: Gather a holistic view of customer sentiment across all touchpoints.
- Derive Actionable Insights: Leverage advanced analytics to understand customer needs and identify areas for improvement.
- Make Data-Driven Decisions: Real-time reporting and KPI dashboards enable proactive decision-making.
- Improve Customer Satisfaction: Address customer issues promptly and efficiently.
- Drive Customer Loyalty: Foster stronger customer relationships through personalized experiences.
Analyst Recognition
The Quadrant Solutions report acknowledges Kapture Insights’ strengths in technology excellence and customer impact. The report highlights the platform’s comprehensive feedback capture capabilities, advanced analytics, real-time sentiment analysis, and in-built case management system. Kapture CX is credited with enabling organizations to significantly enhance their ability to understand and respond to customer needs, leading to improved customer experience, satisfaction, and loyalty.
Looking Ahead
Kapture CX is committed to continuous innovation and expansion. The company’s roadmap outlines plans for enhanced user experience, advanced predictive and prescriptive analytics, strategic partnerships, and geographic growth. Kapture CX will also diversify into new industry verticals, offering industry-specific solutions to deliver exceptional customer experiences.
About Kapture CX
Kapture is an enterprise-grade AI-powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
