Bengaluru, India, 9th Feb 2024: Kapture CX, a leading provider of customer experience solutions, recently concluded its first-ever customer roundtable edition of 2024. The event, held in Bengaluru, brought together industry thought leaders and innovators for an evening of knowledge-sharing, networking, and exploration of the future of CX excellence.
“We are thrilled with the turnout and the energy at our inaugural customer roundtable,” said Sheshgiri Kamath, CEO of Kapture CX. “The discussions were insightful and inspiring, and it was evident that everyone is passionate about creating exceptional customer experiences. This collaborative environment is exactly what we envisioned, and we are confident that the ideas exchanged will lead to transformative results for our customers.”
Kapture Service Cloud seamlessly integrates with 6 SAP solutions, including SAP S/4HANA, SAP Hybris, and SAP CRM, ensuring a unified flow of data and intelligence across your entire customer journey.
The roundtable featured a diverse group of participants from various backgrounds and industries. Attendees engaged in lively discussions on a range of CX topics, including:
- The evolving landscape of customer expectations
- The latest trends and technologies shaping CX
- Strategies for building stronger customer relationships
- Practical tips for measuring and improving CX ROI
Kapture CX is committed to fostering a community of CX professionals dedicated to driving positive change.
About Kapture CX
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Navneet Kaur
Manager- Marketing
